Balance ScoreCard
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Paper Topic: Balance ScoreCard Running Head : Balanced Scorecard Balanced Scorecard Name Instructor Course Date Introduction The balanced scorecard has been hailed as one of the most important tools in business management (staff 2000 Atkinson and Epstein 2000 Frigo and Krumviede 2000
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This followed an understanding that delivering products on time or at the time that the customer expected them could boost the image of the company and improve customer satisfaction
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O of Hyde Park Electronics , some of the areas that the company focused on as a result of understanding the balanced scorecard and how it can work for the good of the company was to increase product development effectiveness
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Several companies have reported improved productivity profitability and efficiency that could be attributable to the usage of balance scorecard
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Lewis also realized from the use of balanced scorecard that manufacturing efficiency was contributing to increased costs that were being passed to the customers
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Some of the metrics included same day delivery , delivery within 5 days and on-time delivery
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It also helps to balance all the aspects of organizational practices so that not one suffers at the expense of the other In examining the success of using the balance score card in small and medium enterprises (S
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In this , these organizations are viewed from the perspective of potential , prospective and present customers with the aim of establishing how this can lead to actions that would serve to enhance performance Customer Focus Each of the three companies in the case study had their own different focus on the customer that the results are much the same
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This action led to the increased sales with one of the developed products becoming very popular such that it contributed to 80 of for the management and staff of Hyde Park was product delivery
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The company took solid steps to ensure that systems were in place to monitor delivery times
