Manager Interview
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Indeed , seeing this situation , it could not be denied that this type of organization certainly needs an enthusiastic set of managers who are supposed to lead the tea , in getting the best results of the company while giving the clients the best service that they ought to receive In this particular manner , the author of this interview report decided to talk to one of the managers of the said Call Center Agency so as to be able to look deeper on how managers of the said type of organizations keep up with the challenges of meeting the different responsibilities left in their care which includes keeping up with business competition and empowering the workers in giving a quality performance for the entire organization Manager ‘s Basic Informations For the sake of privacy purposes , the manager interviewed here in would be referred to as Mr
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Paper Topic: Manager Interview Manager Interview Overview of the Interview The interview to be shown herein particularly summarizes the whole conversation between the author of the interview and an IT Operation ‘s Team Chief in a Call Center Agency
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This is the reason why for the manager , it is important to understand what is it that actually empowers his people to work on their performance in giving their job the best shot that they could provide the clients and the organization as well Conclusion and Learning Implications From this particular interview repot , it could be noted that managers are expected to deal with different arenas considering human resource empowerment as well as improving their performance level for the sake of establishing a fine reputation for the organization through the works of the agents
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Facing the different conflicts that the employees engage with every now and then is also left in the care of the team chief to resolve Organizational Behavior Management Section It has been mentioned earlier that the manager interviewed herein is held responsible for motivating , assisting and disciplining at least 15 call canter agents left in his care every time he goes to work
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Aside from particularly supporting the team , he is also responsible for motivating them in a way that although the work id quite tiring , the agents would feel that what they are working for is all worth the efforts
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He is among the ten other team chief managers of the IT operations management team
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TO breakdown the s on management that have been discussed by the author of this report with the manager , the following subtitles shall separate the issues basing from their impact on human behavior management procedures People Motivation It is the company ‘s protocol to reward a call center agent who was able to reach at least 80 satisfaction on the calls that he or she received in a week
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If yes , what are the policies that you try to implement How are you able to face the challenges of managing your people and at the same time performing assistance to them through implying IT based knowledge in your job What are the most important lessons that you have learned so far from being an IT Management Operation ‘s Team Chief
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Loakan Baguio City , Philippines QUESTIONS What are the responsibilities of an IT Management Operation ‘s Team Chief How well do you think have you been doing your job so far Basing from the feedbacks you receive from your people , how well do you think have you contributed to their working practices What type of decision making procedures do you usually attend to How do you deal with the challenge of motivating your subordinates Are there any ways by which you try to regulate the behavior of your people or your team that you are moved to create some policies for them to follow
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Through assisting them with the difficulties of answering some of the most technical questions the manager is able to give them the support that they need at work However , the responsibility of a Team Chief does not end there
